1. Go to WordPress admin > Awedesk > Departments. 2. Select the add option. 3. Enter a clear department name, such as Billing, Technical Support, Sales, or Account Help. 4. Choose department visibility and routing options available in your edition. 5. Choose a default assignee if this department should route new tickets to a specific staff member. 6. Save the department. 7. Repeat for each support team. 8. Reorder departments if the customer-facing order matters. 9. Open the customer support form and confirm department choices are understandable.