1. Go to WordPress admin > Awedesk > Mail Queue. 2. Narrow or sort the list if your screen provides controls. 3. Look for recently queued messages after creating or replying to a ticket. 4. Check failed or stuck items. 5. Confirm the recipient, subject, and created date match the expected ticket activity. 6. If mail is repeatedly stuck, confirm your WordPress mail service is working outside Awedesk too.