1. Go to WordPress admin > Awedesk > Settings. 2. Open the email import or email piping area. 3. Enable email import. 4. Choose the connection type: IMAP, Gmail, or Microsoft Exchange, depending on your mailbox. 5. Enter the mailbox connection details requested on screen. 6. Choose the default department for new tickets created from email. 7. Choose which users or sender addresses may create or reply to tickets by email. 8. Save settings. 9. Use the connection check button if available. 10. Send a controlled test email to the mailbox. 11. Confirm the message becomes a ticket or reply in Awedesk. 12. Review spam settings before connecting a high-volume mailbox.