1. Go to WordPress admin > Awedesk > Settings. 2. Open the Email area. 3. Review each notification type used by your workflow. 4. Confirm the sender name and sender address match your support identity. 5. Review each subject line and message body. 6. Save settings. 7. Create a test ticket as a customer. 8. Reply as staff. 9. Confirm customer and staff notifications arrive with the expected wording. 10. If emails do not arrive, review the Mail Queue screen and your WordPress mail delivery setup.