1. Go to WordPress admin > Awedesk > Settings. 2. Open the Survey area. 3. Turn on satisfaction surveys. 4. Choose whether surveys should be sent for staff-closed tickets. 5. Choose whether surveys should be sent for automatically closed tickets. 6. Set the delay before sending a survey. 7. Set how long survey links remain valid. 8. Choose the rating scale. 9. Decide whether customers can leave comments. 10. Save settings. 11. Close a test ticket and confirm the survey email is queued or scheduled according to your delay setting.