1. Go to WordPress admin > Awedesk > Settings. 2. Open the Chatbot area when available. 3. Enable chatbot behavior. 4. Review limits for unauthenticated and signed-in users. 5. Set the time window for repeated questions. 6. Open the Chatbot FAQ screen. 7. Create common questions and answers. 8. Test the customer page with a few real support questions. 9. Review whether the chatbot should suggest answers, create tickets, or both, based on your available settings.