1. Open the staff support page. 2. Choose the queue view you want to work from. 3. Start with new, pending, or needs-attention work when available. 4. Open a ticket and read the full conversation before replying. 5. Check the sidebar for client details, department, labels, assignment, and related tickets. 6. Reply, reassign, relabel, or close the ticket based on the customer need. 7. Move to the next ticket using the list or recently viewed area.